Terms of use

The website is the online store, which is the online presence of E.E. under the brand name “NOIL E.E.” (Tax number 801772509, DOU ILIOUPOLIS, SHIPPING No. 163050203000). The headquarters of the company, which will henceforth be called “the
company”, is located in Athens (Tsoukala 7 Agios Dimitrios, PO Box: 17342), tel. 210-9836179 e-mail

The online store (e-shop) enables both our customers and all internet users to be informed directly about the products offered by our company, as well as to carry out their purchases online.

The use of the online pages and services of by the visitor/user presupposes his unreserved agreement with the following terms of use, which apply to all the content included on its website. The visitor/user must read these terms carefully before using the website’s services and if they do not agree, they must not use the services and their content. The visitor/user is requested to check the content of the terms of use for possible changes. The continuation of the use of even after any changes means the unreserved acceptance of these terms by the visitor / user. Accessing, browsing, using or registering on the website is evidence that the visitor / user has read, understood and agreed to these terms and conditions and is bound by them. If you do not agree to abide by and be bound by these terms and conditions, you must not use this website.

The users of the website accept that they will not use the website of to send, publish, send by e-mail or transmit in other ways any content that is illegal, harmful, threatening, offensive, defamatory or an invasion of another’s privacy; In addition, private individuals accept that the products they order through the online store are intended for personal use.

Except for the expressly stated exceptions (copyrights of third parties, partners and suppliers), all content of the website, including images, texts and audio-visual material, graphics, photographs, designs, texts, services and products provided, are the intellectual property of http:// and are protected according to the relevant provisions of Greek law, European law and international conventions. Any copying, reproduction,
modification, resale or misleading the public about the real owner of the content of the website is prohibited. Any reproduction, republishing, uploading, announcement, distribution or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written permission of ‘NOIL
E.E.” The names, images, logos, distinctive features, texts and audio-visual material representing “NOIL E.E” and/or its online store and/or third parties contracted with them as well as their products or services, are exclusive trademarks and distinguishing features of ‘NOIL E.E.” and/or and/or the above third parties and are protected by Greek, Community and international trademark and industrial
and intellectual property laws. In any case, their appearance and display on the website and in its online store should in no way be understood as a transfer or assignment of a license or right to use them.

In order to carry out any transaction through the online store and to place orders for the company’s products, some personal information will be requested from the customer. When placing the order, the full name, the shipping address of the products, the billing address of the order (if it is different from the shipping address), the invoicing information (if payment by invoice has been selected), the a contact telephone number,
your electronic address (e-mail) and in cases where the payment is made by credit card, the number, the expiry date of the card and the three-digit security code. The credit card details are not stored in the company’s storage media during the transaction but are registered directly in a secure environment of the cooperating company that has
undertaken the routing of the cards.

Any personal data that you declare anywhere on the pages and services of the website are intended solely to ensure the operation of the respective service and may not be used by any third party, without complying the provisions of Law 2472/97 regarding the protection against processing of personal data, as it applies each time. The online store operates in accordance with the applicable Greek and Community legislation and keeps your personal data secure for as long as you are registered with a service of which are deleted after the end of the business relationship in any way. The personal data you declare in the online store is used exclusively by it or companies collaborating with it, for the purpose of supporting, promoting and executing the business relationship. / makes use of the information you give us during the electronic submission of the form, in order to contact you regarding (i) the delivery of the order to your location, (ii) for confirmation and identification of the customer in any necessary case, ( iii) for new or alternative products offered by (iv) special offers, (v) offers and news of the company (vi) receipt of gifts after a competition draw. You have the possibility to choose whether or not you want to receive such communications from by subscribing to the newsletter.

The registration of your personal data on your part means that you consent to this data being used by the employees of our company for the reasons mentioned above.

The data kept in the file may be communicated to the competent judicial, police and other administrative authorities upon their legal request and in accordance with the applicable
legislative provisions. The Customer has, within the framework of telecommunications privacy legislation, the rights of information and objection provided for in articles 11 to 13 of Law 2472/1997. If you have not yet reached the age of majority before deciding whether or not to accept these terms and conditions you will you must study them with your parent or guardian and fully understand them, both you and your parent or guardian. Acceptance of the terms and conditions by the parent or guardian will be deemed to be their consent to them on your behalf. Parents or guardians are advised to supervise their children when using the Internet and mobile or other devices. If you invite your children to use the service, you consent to these terms and conditions on their behalf.

USE OF COOKIES uses “cookies” technology to improve and facilitate your visit to its website. Cookies are sent to your computer and identify you as a specific user by storing
your personal preferences and technical information. We use a) Permanent cookies (i.e. cookies remain on your computer until you delete them) b) Temporary cookies (i.e. cookies
remain until you close your browser). The cookies themselves do not contain or reveal personal information. If you submit personal information through the
website, the information may be linked to the data stored in cookies. If you do not accept the use of cookies by you can change your browser settings so that it does not accept cookies (instructions on how to change the cookie settings in your browser can be found in the browser help). For your convenience, the following websites are listed, indicatively, which you can visit, in case you wish to activate or deactivate the use of cookies from your browser settings, to learn about the necessary related actions Internet Explorer
https: / / /61416?hl=enOpera for iPad and iPhone

The SSL (Secure Sockets Layer) protocol is today the global standard on the internet for certifying websites to web users and for encrypting data between web users and web
servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information in transit. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically checks if the data has been changed in transit. In addition, personal security is the password you give when you become a member of In order to present any of your personal information, you must first provide your username and password. For this reason, you must keep this information well so that it does not risk falling into the hands of third parties. We also advise you to create passwords using symbols along with alphanumeric characters.

Finally, let us remind you that the credit card details are not stored in the company’s storage media during the transaction, but are registered directly in a secure environment of the cooperating company that has undertaken the routing of the cards.

All transactions you carry out through are governed by Greek, International and European law, which regulates issues related to electronic commerce as
well as by the Consumer Protection Law (Law 2251/ 1994), which regulates matters relating to distance selling.

The characteristics and other details of the products available through our online store are available and you can find them by following the search instructions listed on our websites, by “clicking” on the name or photo of the corresponding product. Slight color differences and other variations in Products are possible due to different ways of capturing images, display technologies or other technical reasons. Our company is not responsible for these differences and discrepancies. Our company draws your attention to the washing and maintenance instructions printed on the Product labels. Our company is not responsible for any damage resulting from incorrect use of the Products, including use in violation of the instructions for use.

The presentation on of the products for sale has the character of an invitation to express interest for the submission of an order proposal. For this reason, the above presentation does not imply any commitment by our company for the availability and/or adequacy of the displayed products.

The prices listed at include 24% VAT. They do not include shipping costs. reserves the right to adjust the prices without being obliged to inform the consumer beforehand.

The possible reservation of a product from the online store and then its purchase from a physical store is not a purchase from our company’s online store, but from the physical store.

Placing an order at can only be done by final consumers who, according to Greek law, have full legal capacity, i.e. if they have completed their eighteenth (18th) year of age and there is no case of limitation of this capacity, in terms of drawing up sales contracts. Orders on behalf of legally incompetent persons may be made by their legal representatives, in accordance with the law. Orders can also be placed by legal entities (end consumers), through their legal representatives. ensures, through its website and/or via email, the pre-contractual, i.e. before the completion of the order, complete, accurate and clear information to the
consumer, about the following, such as defined in article 3 para. B of the Code of Consumer Ethics for Electronic Commerce (YA 31619οικ/15-3-2017, Official Gazette Β΄969/2017)

Full company name, registered office, postal address, VAT number, contact numbers/e-mail address.
Registration number in GEMI.
iii. Main characteristics of the products it sells and the quality of the services provided (e.g. the total price including VAT or other taxes, the shipping costs, or any costs of returning the product, any additional charges, the method of delivery, the duration of the offer or of the price, terms and methods of payment, guarantees, size-dimensions of the product), as well as for the means of payment.

Availability of services and products and the deadline within which the supplier undertakesto deliver the goods or provide the services.
n. Characteristics of charges, possible discount packages or special offers.

Terms of withdrawal from the contract as well as termination or cancellation of the contract.
vii. The possibility of out-of-court resolution of their disputes and information about the recognized bodies of alternative resolution of consumer disputes, which the suppliers are committed or obliged to use for the resolution of disputes. In the absence of such a commitment or obligation, the suppliers must specify whether they will make use of the
relevant bodies.

viii. The option for electronic alternative dispute resolution.

The terms of service after the sale, any commercial guarantees (content, duration and extent of territorial validity), and the seller’s responsibility for actual defects and lack of agreed properties, in accordance with articles 534 et seq. of the Civil Code.
The eventual need for frequent maintenance of the products or the existence of particularly high-cost spare parts in relation to the current price of these products.
The purpose of the processing, the recipients or categories of recipients of the data and the existence of the right of access and objection.
xii. The codes of conduct or any credibility marks that bind them.

xiv. The above information to the consumer must be comprehensible, legal, true, up-to-date, easily accessible to everyone, including people with disabilities, and verifiable and must be made in the Greek language and optionally in another language.

The product sales contract between and the consumer from the online store is a distance sales contract and is drawn up after: (a) placing an
order by consumer, which is mutually accepted as an offer to purchase the products mentioned in the order and (b) acceptance of this order by by sending a
relevant electronic letter to the consumer. is entitled to accept or refuse to accept an order, without being obliged to justify its refusal and without any
responsibility towards the consumer or third parties. In the event that does not confirm, as above, the acceptance of the order within three (3) working days, it will be considered that it has rejected it.

In order to submit a valid order, it is required: a) the provision of all the necessary information for the conclusion of the sales contract, b) the unconditional acceptance of all the terms of the sales contract, regarding the products sold, the price, the transport costs, the method, the time and place of delivery of the products sold and c) the unconditional acceptance of these terms of use, which are an integral part of the contract being drawn up.


9.1. Credit card

By choosing this payment method you will be transferred to a secure transaction environment of the cooperating bank Peireaus Bank.
We confirm that our company does not receive information about your credit card.

9.2. Cash on delivery

The cash on delivery payment method is only available for purchases within Greece. For those who prefer this method, the products are picked up (at the address you provided)
through the courier companies (acs,tas,geniki), with which we cooperate, and you pay the price of your order at the time of collection. The delivery time of your order is four (2-6) business days. With extra cash for a shipping fee of 1.80 euros.



For orders, the shipping cost is from 3 to 5 euros depending on the payment method.
Product shipments are made through partner courier companies acs, tas, geniki.


Shipping abroad is done by DHIL courier and delivery times are indicative and refer to working days. They may also vary depending on the accessibility of the pickup location.
Shipping costs depend on the weight of the products you have added to your cart and the courier service you want. In any case, you are informed by our eshop before completing
your order.

Returns & Cancellations

order cancellation

To cancel your order, you can send an e-mail to or call us at 210-9836179

In the event that you have already paid for your order and your order has not been deposited with the courier company, then we will immediately refund the corresponding
monetary value, in the same way you made your transaction (credit card, deposit to a bank account). , etc.)

In case your order has been deposited with the courier company, then the refund of the canceled order will be made in the same way you made your transaction (credit card, bank
deposit, etc.), once the products are returned to our company

Returning products within 14 days If you change your mind, you can return the products you ordered within 14 days. To request a product return, you can send an e-mail to or call us at 2109836179

The return of the products is always done at your expense of the transport charges. The method of returning the returned products is your choice.

The product return request is activated on the date of notification to the company via e-mail or telephone. The products you wish to return must be in perfect condition, with unopened packaging, all labels and tags on them, and accompanied by the appropriate documentation. In case you open the product package, you should make sure to return it in perfect condition. You agree to take care of the condition of the returned products from the time they are delivered to you until the time you return them under the above return conditions.

In the event that they are not returned within 14 days or you do not communicate your intention to return products, then the company may not accept any return or replacement
of the product. In any event, the maximum return period for replacement cannot be extended beyond forty (14) calendar days from the date of receipt.

In addition to the rights provided by the return policy, all rights applicable to consumers are recognized in each case in accordance with the applicable provisions and laws related to the sales contract, as well as any rights arising in connection with the warranty conditions of product.